2016 Lincoln MKX Excessive Road Noise

[walkabout]

Rick - I'm going to guess you had your car serviced at Star Ford. Nearly every time I went there, they broke something inside the car.

[Rick65inlosangeles]

Rick - I'm going to guess you had your car serviced at Star Ford. Nearly every time I went there, they broke something inside the car.

Yes it was Star Ford-Lincoln.  This is the first time I’ve had a problem.  A couple of years ago they were even willing to work on my nearly thirty year old Mark VII when I had a problem after my 2010 MKX was totaled in an accident. The Mark VII became my daily driver for about four months while waiting for the ’16 MKX.  They even picked up the bill for the rental car while fixing the Mark.  Now that service.

 

But on the LMC survey, I let the dealer have it for breaking the clip and not reporting it. At that point management didn’t know. When I took the car back for the new glove box they were apologizing all over the place and said the technician was called on the carpet for breaking the clip and not reporting it. 

[walkabout]

I had my Sync 3 replaced by then. They returned my Mkx with all the USB ports deactivated. The little chubby box that had the usb port in it had the felt covering torn in multiple places. The also took a chunk out of the plastic covering in the USB port.

 

I had a piece of trim on true dash replaced (it was loose and kept forcing open). That took three trips. They finally return the vehicle with the cracks and a nice chunk missing from the wood trim on the side of the front console.

 

I've never had a dealer repeatedly damage my vehicle before.

 

What happened to you is a related pattern for Star.

[Cosmos36]

Tires have a huge influence of how much road noise is generated inside the vehicle.

 

I had Michelin's on a previous car that were very quiet for the first 20,000 miles and then the soft rubber wore off and became "extremely" noisy as the harder rubber took over. (Took them back to the local Michelin dealer and he told me that's how they got the 60k rating.)

 

 

 

I am approaching 23,000 miles on my 18" OEM Michelin Premier LTX tires. There is plenty of tread left...still 2/32 remaining above the wear bars. However, I'm astounded at the significant ride harshness that the tires have recently exhibited over pavement cracks, manhole covers, etc. My first thought was that I (or my local tire vendor) had overinflated the tires, but they all were at 33 pounds cold.

 

With so much tread left on the Michelins, I'm not pleased with the thought of replacing them at less than 25K miles, but the MKX's ride quality has deteriorated greatly. Hiss!