Hi, we're new to the forum and happy to be here. Just picked up our new 2016 MKX Reserve Trim Lincoln and we love it. Having some issues right out of the gate. One issue is the front seat cooling. We noticed that after a week, the passenger cooling seemed to deminish considerably all on its own. Don't have a Lincoln dealer in our area (bought the car at our nearest Lincoln dealer 380 miles from home) so we took it into a local Ford dealership. They checked the seat and reported everything ok. Didn't like that answer so I made a call to purchasing Lincoln dealer and talked to the service manager. What a wealth of knowledge. He explained to me the operation of the seat cooling. I thought there was a cooling element in the seat or some duct work that connected to the main AC system. WRONG.
The cooling is achieved by a fan under the seat that draws in cool air from the floor area. You have to have the AC air blowing into the floor area, via the climate control on the Nav touch screen with NO obstructions under the seat and the engine running over 350 rpm. Seat cooling does not work unless the engine is running. Well when we picked up the car, our salesman thoughtfully had put the AC on with it blowing top and bottom vents. And I had not stuck the big fat First Aid bag under the passengers seat yet. Bingo. Wrong venting and big obstruction equals very little air flow and very little cooling. Thought you would like to know folks!