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WVMountaineer

Anyone else having problems?

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So, I bought my new Lincoln this summer and I loved it for 6 days.   

 

First the navigation quit working.  Was in and out of the dealer 3 times before they were able to verify concern and replace parts(APIM and wiring harness).  Drove it a month or two and then twice the console and all electrical components quit working while I was driving (including speedometer and even odometer).  Twice to the dealer because issue wasn't verified the first time.  Finally replaced a couple of control modules.  Third problem was a whistle coming from the driver's side mirror.  Tech was able to verify with a TSB and got that repaired.  In December the start-stop feature went crazy and whenever we put the car in Park, the car would turn off and then restart(even when the feature was manually disabled).  During these trips to the dealership,  I was also having problems with hard shifting and my fuel economy had decreased to about 16 mpg.  A computer reprogram was completed and things have improved.  After that visit to the dealer, my car is now making a noise that sounds like a sewing machine or diesel motor.  It's loud outside the car and inside and gets worse as I drive.  Right now, we are getting the "it's operating as normal" run around. Have an appointment scheduled for this week to have this concern looked at by another dealership and have them investigate a "sloshing" noise from the back end.   My Nautilus has 7200 miles.  70+ days at dealer for repairs and in 10+ visits.  

 

Anyone else having problems with excessive engine noise?  When I first got it, it was so quit sometimes I'd forget to turn it off... 

 

 

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That sound seems to me like the fan is hitting something. 

 

When the car quit running did it simply shut down, everything went off? Did it start right up again when you pressed the start button? Mine is in the shop right now for that. If so, do you know what modules they replaced?

 

 

Edited by LeoC2

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They replaced a Gateway Module I attached a picture of that portion of the repair order.  The car never quit running when everything went off.  I actually didn't have anywhere safe to pull off so I had to keep driving about 1/2 mile.  When I was able to pull into a parking lot, I got the emergency brake to engage and turned the car off.   I did restart because Concierge needed current mileage (I couldn't give it to them!).   After about 15 minutes everything started working again, but I did still have it towed.  

 

On a side note, while it was at the dealer for repair, they had called me to come get it because they couldn't duplicate the problem.  From what I can tell, when they started it to move it to a parking spot, it happened to them.  My phone went crazy with alerts.  

Screen Shot 2020-01-25 at 6.02.52 PM.png

Edited by WVMountaineer
Clarifying Repair Order

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Sure hope you get this resolved.  I bought mine on March 1st, but only have 4,000 miles on it now.  My only issue was the 8 speed transmission not shifting as smoothly as my '16 MKX 6 speed.  Both 2.7 V/6 and AWD.  After the software update on the transmission, I am totally happy with it now.  My '16 MKX had been back to the Service Department more times than any new car I have ever had.  I had a very good experience with my Lincoln Only Dealer, and the Service Manager knows me well and always has been great to deal with.

Keep us informed on how it goes.

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We are back in for repairs.  Transmission is shifting hard again and the noise got even louder last week.  Update from the dealer is that parts are on order and should be here Tuesday.  Will update when I know what parts have are being replaced now.  

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Just had my newest problem occur today...while switching from seat memory position 2 to 1 I heard a noise and all movement stopped.  Sounds like something is hung up in the motor.  Finally got the seat moving again with controls at the bottom of the seat.  
 

we tested the controls and are able to reproduce the problem either using controls or memory buttons.  
 

I guess we’ll be calling the dealer again on Monday.  

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