Jump to content

Check out the Lincoln Aviator Community Here.





elijahbird7

Audio Off

Recommended Posts

Went to lunch today, and on the way home, I noticed there was no music playin after I had gone a mile or so..homescreen showed Audio Off just above my phone information. I pushed the Audio button on the center of the volume control several times, and nothing. I thought, oh well when I get home, it will probably go back on if I restart the car. Nope, nothing is turning it back on, so I guess another trip to the dealer on Monday. Fuse maybe?

Share this post


Link to post
Share on other sites

Sometimes the system updates its firmware while you are driving and it shuts everything down.

 

Just a thought.

Share this post


Link to post
Share on other sites

Must have been it. Let it sit for about an hour, got in and hit the Acc, and music started playing. It seemed like before when it was updating, there was a message on the screen, and it isn't set to anything but the drive I have in the USB port...weird, but no trip to the Lincoln Dealer Monday I guess.

Share this post


Link to post
Share on other sites

Yeah, it's happened to me twice already.  It's a firmware update, I am pretty sure.

Share this post


Link to post
Share on other sites

Aren't firmware updates via wifi? In that case, it couldn't have happened in the parking lot at work.

Share this post


Link to post
Share on other sites

I am not certain, Walkabout.

 

I can tell you that they have happened when driving.  Suddenly, the radio goes off.  The screen goes black.  It stays that way for several minutes then reboots.

Share this post


Link to post
Share on other sites

Firmware updates are via WiFi and actually very rare. there were not multiple updates during the time of your ownership. The updates would not occur while you are on the road driving.

 

What you are describing above should never happen - its never happened to me in the six months I've had the car.

 

You've described frequent reboots, which is a problem with the system.

Edited by walkabout

Share this post


Link to post
Share on other sites

Must have been it. Let it sit for about an hour, got in and hit the Acc, and music started playing. It seemed like before when it was updating, there was a message on the screen, and it isn't set to anything but the drive I have in the USB port...weird, but no trip to the Lincoln Dealer Monday I guess.

What this sounds like is a system crash. I had the exact same situation a few months back. Waited for the car to power down and about an hour later, all was good.

 

Dealer can tell you if there is a fault code, but I doubt there is a problem.

Edited by walkabout

Share this post


Link to post
Share on other sites

Ford has a video available which describes the WiFi update process. If you have automatic firmware updates selected, they will take place anytime you are connected to a WiFi server, parked or driving. If you leave the area and loose the WiFi connection it will continue automatically the next time you connect. (Remember, not all open WiFi servers are safe).

 

 

**There is one way to tell if a system update has taken place. You will get a small notification icon in the upper right-hand corner of you screen. Tap it and it will give you details on the update. After this, the screen will go back to its standard layout.**

 

Believe that there is also a history screen you can check (*I think*) that details system history. This can tell you if an update had occured during the questionable period or not.

 

A system that does random reboots could be nothing more that a transient software fault (think Space Shuttle's launch fault) or a more serious problem like a faulty connector or some device on the CAN system feeding faulty codes.

 

Did you have a USB drive plugged in when this occurred?

Edited by enigma-2

Share this post


Link to post
Share on other sites

I only connect the car to the wi-fi hot spot on my phone every few weeks, just to see if any updates are available. I did not connect it the day this happened. I always have music on a flash drive as my source, and I always leave that in place in the USB port. It has about 900 songs on it. It was playing on my way to lunch. But on the way home, it wasn't, and I didn’t immediately notice it. I've driven it at least 5 times since, and it is working fine now..

Share this post


Link to post
Share on other sites

I had the "audio off" problem and the fix was to flash an upgrade to the amplifier module. The flash was done in early October 2016 and the problem has not re-appeared to date.

Share this post


Link to post
Share on other sites

I only connect the car to the wi-fi hot spot on my phone every few weeks, just to see if any updates are available. I did not connect it the day this happened. I always have music on a flash drive as my source, and I always leave that in place in the USB port. It has about 900 songs on it. It was playing on my way to lunch. But on the way home, it wasn't, and I didn’t immediately notice it. I've driven it at least 5 times since, and it is working fine now..

 

 

I didn't comment on this earlier when I read your original post because it sounded too obvious,   but I also have the same problem some times with my phone.  When it's last playing via USB from my phone,  if I go to turn the audio on and the phone is not plugged in,  it says AUDIO OFF in the same way.   It should say can't find source or something more obvious.   If you hit the audio button in the frame,  then change source to FM, etc.   it will fix it.

Share this post


Link to post
Share on other sites

Just had this happen for the first time since I had my 2016(March) MKX BL.  Turn on engine and Audio Off, cannot turn it on.  No USB connections, no Android auto or anything else.  Was leaving work and no WiFi setup for any updates possible.  Not like Sirius updates that splash the screen it is updating.  Tried Navigation lady and she was talking okay.  The Revel demo could be played through the speakers just fine (could not control volume).  No calls could be made with paired phone since no volume to hear.  But no matter whether pushed the console volume/power button or the screen power, nothing.  Turned off, let it sit for 15 minutes came back, nothing.  Drove home, quiet ride, no audio but left nav lady on so someone would talk to me!  :)  Shut down, ate dinner, came out and still nothing.

 

This morning, of course it works again.

 

Anyone ever come up with a good reason?

Share this post


Link to post
Share on other sites

Occasionally, the system will hiccup.  I've gotten in the car and had a black scree, for example. The only thing to do at that point is a soft reset.  Press the volume button down, and hit the tune button (somebody correct me if that sequence is wrong) and the system will restart. 

 

Its a minor annoyance - happens to me maybe once every four months. 

Share this post


Link to post
Share on other sites

2016 MKX - 'entertainment off' was lit on the dash when I started the car today...and I haven't been able to turn the radio on....tried everything !

any suggestions please.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×