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Showing results for tags 'SYNC3 navigation phone'.
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vttk17a1 posted a topic in 2016 MKXCustom ordered a new loaded 2016 M.K.X. at the end of October and took delivery on Jan 4, 2016. It was one of the first JOB 2 cars made with SYNC 3. Navigation unit has been faulting out intermittently ever since first use. Numerous reboots, software reinstalls and 2 replacements of the original A.P.I.M. have not solved the problem. Each time the unit faults out again the first time I use it on a trip. Also faults on random occasions. Sometimes center stack controls lock up, sometimes phone use is lost including 911 feature. The dealer says they have applied all resources available to them. The only code they ever find is one to replace the A.P.I.M. (which they find only when I bring it in while the fault is actually happening). The unit automatically resets when the car is turned off and they lose the code. They cannot duplicate the fault themselves and say they need Lincoln's help. Lincoln refuses to do anything or send an engineer without the dealer duplicating the fault. (Even though I have brought the car to the dealer while the fault has actually been happening twice, and provided pictures of fault screens on other occasions.) Lincoln just refuses to actually look at the problem. The dealer states they cannot fix it. Nice warranty. So much for anyone really living up to the so called "Lincoln Pledge". Seems a lot more like "We'll honor our warranties if we feel like it and it is not too hard to do." This is a brand new car. They should fix it, but refuse so far to even try. Anyone else having problems with SYNC 3? Ideas or advice would be appreciated. Or is the only choice the "Lemon Law" route and filing safety complaints with the NTHSA?