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greyfox47

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About greyfox47

  • Rank
    New Member
  • Birthday 01/04/1947

Profile Information

  • Region
    U.S. Mountain
  • My MKX's Year
    Decline

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  1. greyfox47

    GPS Strange Behavior

    So, it's been 9 months since my last entry where I had the elusive GPS issue again. That time I had a the GPS in a red-crossed circle but navigation didn't seem to be in error. Figure that one out. The dealership installed a Sync update and I haven't seen the issue since. I still have 9000 mi left on my warranty so I'm actually not too concerned right now.
  2. greyfox47

    MKX Battery Warranty?

    I have a 2017 MKX with about 32500 miles. I had the car serviced today and on a "Multi-point inspection report," I see a section named "Declined Services." Under that heading, it reads during the Battery Capacity Test that the "battery tested bad" and needs to be serviced soon. I've been looking through all my documentation on what's covered and what's not. There's no mention of the battery anywhere except for instructions on how to replace it. I took delivery in Feb 2017, so my bumper to bumper warranty is still in effect. I know wear items like tires, wipers, etc are not covered by warranty but nowhere does anything say the battery isn't. So.... it begs the question of who warranties the battery?
  3. greyfox47

    GPS Strange Behavior

    Update, I opened a trouble issue with Lincoln Client Services. The problem continued to be elusive. Lincoln client services suggested when it happens that I immediately go to the nearest Ford or Lincoln dealer and they could capture any error codes. Well.... it did and I did drive straight to a dealer (not mine). They told me flat out that they were too busy and blew me off, so I turned up the gain and wrote a long email to my purchase/servicing dealer with copy to Lincoln Client Services that they were creating a Catch 22 scenario and I considered the dealership network and Lincoln itself as somewhat unresponsive. Next time it happened I captured more video and a ton of pictures. I was emailed by client services who were about the clear the issue. In as nice as I could muster, I pretty much demanded that the issue could not be closed until I saw some sort of real resolution. Shortly after, the dealer manager called and assured me they would be responsive and encouraged me to make another appointment with the service department. I did and as a result they ordered a replacement APIM. That was last March and until a few days ago, I have had no issues. Then Tuesday, the familiar GPS letters with the red cross hatched avatar showed up again. Took another picture and immediately called the dealer. We decided to watch it until my next oil change in a little less than 500 mi. TO BE CONTINUED?
  4. greyfox47

    Duct Rattle

    My 2017 MKX had an early intermittent plastic rattle in the duct to the left of the steering wheel. It still rears its ugly head occasionally on streets that I wouldn't expect it to happen. The dealer has worked the area a couple times, mainly by refitting the parts(?). Having dealt with minor rattle issues like this in other cars, I've almost always been able to take care of them myself once I know who to remove the parts of the vent. Since popular convention is for us not to play with our cars, I'm running into a brick wall trying to figure out how to disassemble the duct. Anyone have a clue? There's gotta be a clip or something somewhere that holds all that together?
  5. greyfox47

    GPS Strange Behavior

    Feb 1 - third instance where I had a GPS failure (little GPS with cross hatched red circle around it). Per instructions from last experience, I went to the nearest Ford dealer to get checked. Basically, I was told that they wouldn't be able to address it for a few days. What a bunch of BS! It's not like I could drop the car off 30 miles from home. Making matters worse, after going back to the running car, I turned it off for minute to get my bearings. When I restarted, the error has cleared. Is this going to be another one of those damn problems that has to be caught in the act before anyone will do anything about it? The original Sync is the reason I got rid of my 2013 Edge.... now, the BS continues.
  6. greyfox47

    GPS Strange Behavior

    After reading your post, I called my dealer. The service consultant acknowledged that the issue is rather widespread. "When it does it again, and it most likely will, call us immediately so we can grab the code. We'll reprogram the APIM and when that doesn't correct it, replace the unit. It's a well known issue." When I told him that the Lincoln concierge folks said they had never heard of the issue, he laughed. Thanks.
  7. greyfox47

    GPS Strange Behavior

    No recent tire changes, but received normal service the week before that included a tire rotation. Where did you find the TSB?
  8. greyfox47

    GPS Strange Behavior

    I have a 2017 MKX with Sync 3 and Navigation. Last week I was traveling south on I-35 from Iowa to Kansas City, MO/Overland Park, KS area using the gps navigation. About 75 mi north of KC, I noticed an icon on the gps screen. It was the letters "GPS" with a cross hatched circle imposed over them. Yet, I was following the gps track. I pulled off at an exit and noticed that the gps did not update or calculate a correcting route. However, the vehicle arrow was following where I was. I attempted to select "Home" from the screen and Sync took about 15 seconds to respond. Then, I noticed the time between selection and response starting taking even longer. I turned off the vehicle, waited a few minutes, and restarted it. Sync 3 response was still terrible and Navigation was frozen. I attempted to call the Lincoln concierge service but got a auto message telling me to try again or leave a message. I left a message for them to call me. I managed to cancel the current Nav destination and then attempted to re-enter it. The system failed to respond, and all the while, the GPS with the cross hatch circle was still displayed. I was thinking at the time that for some reason, the gps had failed/malfunctioned? So, I went to Android Auto, put my destination in my phone, plugged in the phone and restarted the car. Bottomline, I used Android Auto and google maps to continue the drive. When I got to my destination, I received a call from Lincoln. I explained what happened and was asked to check the operation at that point (about 2 hrs after the incident). When I started the car, all seemed well but the rep insisted in transferring the call to their Sync 3 specialist. When I reconnected, the Sync rep suggested (more like insisted) that I do a soft reset that I was unfamiliar with. Basically, sitting in the car with the doors closed, you put the car in accessory mode, turn it off, open the driver's door, with the door open - hit the door lock button and close it, wait 2 minutes and do a normal startup. There was no change, which I didn't expect because all seemed well. I asked if they had any history of this phenomena before and got the expected answer, "no, I'm not aware of any issue." The next morning, I drove to a local gas station using the finder capability. After I filled the car, I selected my home from the Nav menu and noticed immediately a general unresponsiveness from Sync. I'm thinking, "oh $h!T, here we go again. I pulled away to a safe spot away from the pumps and went through the "reset" procedure provided to me the day before. Everything including Sync 3 and Nav seemed to be operating normally. I selected home (Denver area) and was on my way. That night, I stayed in western Kansas, got up the next morning, didn't experience any issues and finished the drive home without incident. Nor has the problem reappeared since returning home. My Sync 3 software/firmware is at 2.3, the latest version. Sorry for the long posting. Has anyone else experienced or heard of anything like this? I know if I contact my dealer, I'm going to get the "next time it happens, come directly here" answer.
  9. greyfox47

    Unable to update SYNC

    Yeah, I got the same story when I cntacted the Lincoln “concierge.” She told me that eventually, the system would handshake through WiFi and all would be in sync (no pun intended). It’s been 4 or 5 days with no change.
  10. greyfox47

    Unable to update SYNC

    I have a different kind of issue. I didn't think of turning off "Auto Engine Off" so the car shut down in the middle of the installation. When I restarted the car, a line on the top of the Sync screen said "Installation Complete" and when I checked the Sync version tab, it said 2.3. However, when I turned the car off, Sync reported that the installation was not successful. I cleared the message, turned the car off, and returned a few minutes later, started the car, and inserted the USB drive. I made sure that "Auto Engine Off" was unchecked. So, we'll see what happens about a 1/2 hour from now. So, the installation was successful. Anyone have any idea what is contained in the update... besides "enhancements?" During the verification phase back on my computer, the directions were to select the *.xml file on the thumbdrive. But, after selecting it and proceeding, the webpage doesn't acknowledge anything? And when I went back to check the same page later on, it said I still had an upgrade available (v2.3). Any thoughts on what's going on?
  11. greyfox47

    Rear bumper protector

    I have a 2017 MKX. It replaced a 2013 Ford Edge that I had installed an excellent compatible rear bumper guard on. It was a product designated for the Scion that is a known perfect fit for the Edge or the '11-'15 MKXs (https://www.amazon.com/gp/product/B003CSQQDW/ref=oh_aui_detailpage_o09_s00?ie=UTF8&psc=1). Lincoln accessory FA1Z-17B807-A is listed on their website. My issue with it is lack of full coverage from the front of the bumper to the rear. A slight overlap is always preferred. Does anyone know of a similar product to the Scion that fits the 16/17 MKXs? Or, if you have the Lincoln accessory, I'd appreciate any feedback. Thanks.
  12. greyfox47

    Wind Noise

    Chasing those kind of issues can be a real PITA. Picked it up new, you say? Make it your dealer's problem.
  13. greyfox47

    2017 MKX Door Rattle?

    Rattle was a heat shield. An earlier visit with a very similar noise was thought to be a connecting tab of some kind. I personally think that the passenger side heat shield was the culprit all the time. Needless to say, I'm pretty grateful to a Loveland Ford Lincoln tech named Josh Papp!
  14. greyfox47

    2017 MKX 2nd Cabin Rattle/Noise

    Bingo!! I have another posting where I get into more detail, but it was a loose heat shield under the passenger side. I was fortunate to get the same tech at each visit so he knew where he had investigated and ruled out. I owe the guy a dozen donuts when I return for service.
  15. greyfox47

    Another mysterious rattle.......

    I'm happy to report with a resounding YES! During the 4th trip to the dealer, the tech heard the rattle. The previous 3 were a waste of petro. They held the car for two days looking for the mysterious noise, which occurred at about 65 mph regardless of surface. The only variance was how loud. I guess I was unlucky the 3 trips where nothing was heard. Anyway, it was a loose shield under the car on the passenger side. The tech added some insulation (?) and tightened the shield and I was immediately on the hook for a dozen donuts the next time I go in for service. I was fortunate to get the same tech, Josh Papp, on every occasion so he knew the car well. Needless to say, I'm about 500% happier with the purchase now that it's as quiet as I had hoped when I wrote the check. And... unless he goes elsewhere, I definitely have a preferred tech at the dealership.
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