elijahbird7 Posted February 18, 2017 Report Share Posted February 18, 2017 Went to lunch today, and on the way home, I noticed there was no music playin after I had gone a mile or so..homescreen showed Audio Off just above my phone information. I pushed the Audio button on the center of the volume control several times, and nothing. I thought, oh well when I get home, it will probably go back on if I restart the car. Nope, nothing is turning it back on, so I guess another trip to the dealer on Monday. Fuse maybe? Quote Link to comment Share on other sites More sharing options...
NJRonbo Posted February 18, 2017 Report Share Posted February 18, 2017 Sometimes the system updates its firmware while you are driving and it shuts everything down. Just a thought. Quote Link to comment Share on other sites More sharing options...
elijahbird7 Posted February 18, 2017 Author Report Share Posted February 18, 2017 Must have been it. Let it sit for about an hour, got in and hit the Acc, and music started playing. It seemed like before when it was updating, there was a message on the screen, and it isn't set to anything but the drive I have in the USB port...weird, but no trip to the Lincoln Dealer Monday I guess. Quote Link to comment Share on other sites More sharing options...
NJRonbo Posted February 18, 2017 Report Share Posted February 18, 2017 Yeah, it's happened to me twice already. It's a firmware update, I am pretty sure. Quote Link to comment Share on other sites More sharing options...
walkabout Posted February 19, 2017 Report Share Posted February 19, 2017 Aren't firmware updates via wifi? In that case, it couldn't have happened in the parking lot at work. Quote Link to comment Share on other sites More sharing options...
NJRonbo Posted February 19, 2017 Report Share Posted February 19, 2017 I am not certain, Walkabout. I can tell you that they have happened when driving. Suddenly, the radio goes off. The screen goes black. It stays that way for several minutes then reboots. Quote Link to comment Share on other sites More sharing options...
walkabout Posted February 19, 2017 Report Share Posted February 19, 2017 (edited) Firmware updates are via WiFi and actually very rare. there were not multiple updates during the time of your ownership. The updates would not occur while you are on the road driving. What you are describing above should never happen - its never happened to me in the six months I've had the car. You've described frequent reboots, which is a problem with the system. Edited February 19, 2017 by walkabout Quote Link to comment Share on other sites More sharing options...
walkabout Posted February 19, 2017 Report Share Posted February 19, 2017 (edited) Must have been it. Let it sit for about an hour, got in and hit the Acc, and music started playing. It seemed like before when it was updating, there was a message on the screen, and it isn't set to anything but the drive I have in the USB port...weird, but no trip to the Lincoln Dealer Monday I guess.What this sounds like is a system crash. I had the exact same situation a few months back. Waited for the car to power down and about an hour later, all was good. Dealer can tell you if there is a fault code, but I doubt there is a problem. Edited February 19, 2017 by walkabout Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted February 20, 2017 Report Share Posted February 20, 2017 (edited) Ford has a video available which describes the WiFi update process. If you have automatic firmware updates selected, they will take place anytime you are connected to a WiFi server, parked or driving. If you leave the area and loose the WiFi connection it will continue automatically the next time you connect. (Remember, not all open WiFi servers are safe). **There is one way to tell if a system update has taken place. You will get a small notification icon in the upper right-hand corner of you screen. Tap it and it will give you details on the update. After this, the screen will go back to its standard layout.** Believe that there is also a history screen you can check (*I think*) that details system history. This can tell you if an update had occured during the questionable period or not. A system that does random reboots could be nothing more that a transient software fault (think Space Shuttle's launch fault) or a more serious problem like a faulty connector or some device on the CAN system feeding faulty codes. Did you have a USB drive plugged in when this occurred? Edited February 20, 2017 by enigma-2 Quote Link to comment Share on other sites More sharing options...
elijahbird7 Posted February 20, 2017 Author Report Share Posted February 20, 2017 I only connect the car to the wi-fi hot spot on my phone every few weeks, just to see if any updates are available. I did not connect it the day this happened. I always have music on a flash drive as my source, and I always leave that in place in the USB port. It has about 900 songs on it. It was playing on my way to lunch. But on the way home, it wasn't, and I didn’t immediately notice it. I've driven it at least 5 times since, and it is working fine now.. Quote Link to comment Share on other sites More sharing options...
Ruby Posted February 20, 2017 Report Share Posted February 20, 2017 I had the "audio off" problem and the fix was to flash an upgrade to the amplifier module. The flash was done in early October 2016 and the problem has not re-appeared to date. Quote Link to comment Share on other sites More sharing options...
Jeff909 Posted February 20, 2017 Report Share Posted February 20, 2017 I only connect the car to the wi-fi hot spot on my phone every few weeks, just to see if any updates are available. I did not connect it the day this happened. I always have music on a flash drive as my source, and I always leave that in place in the USB port. It has about 900 songs on it. It was playing on my way to lunch. But on the way home, it wasn't, and I didn’t immediately notice it. I've driven it at least 5 times since, and it is working fine now.. I didn't comment on this earlier when I read your original post because it sounded too obvious, but I also have the same problem some times with my phone. When it's last playing via USB from my phone, if I go to turn the audio on and the phone is not plugged in, it says AUDIO OFF in the same way. It should say can't find source or something more obvious. If you hit the audio button in the frame, then change source to FM, etc. it will fix it. Quote Link to comment Share on other sites More sharing options...
d4dewu Posted March 20, 2018 Report Share Posted March 20, 2018 Just had this happen for the first time since I had my 2016(March) MKX BL. Turn on engine and Audio Off, cannot turn it on. No USB connections, no Android auto or anything else. Was leaving work and no WiFi setup for any updates possible. Not like Sirius updates that splash the screen it is updating. Tried Navigation lady and she was talking okay. The Revel demo could be played through the speakers just fine (could not control volume). No calls could be made with paired phone since no volume to hear. But no matter whether pushed the console volume/power button or the screen power, nothing. Turned off, let it sit for 15 minutes came back, nothing. Drove home, quiet ride, no audio but left nav lady on so someone would talk to me! Shut down, ate dinner, came out and still nothing. This morning, of course it works again. Anyone ever come up with a good reason? Quote Link to comment Share on other sites More sharing options...
walkabout Posted March 20, 2018 Report Share Posted March 20, 2018 Occasionally, the system will hiccup. I've gotten in the car and had a black scree, for example. The only thing to do at that point is a soft reset. Press the volume button down, and hit the tune button (somebody correct me if that sequence is wrong) and the system will restart. Its a minor annoyance - happens to me maybe once every four months. Quote Link to comment Share on other sites More sharing options...
Dianna Posted May 7, 2020 Report Share Posted May 7, 2020 2016 MKX - 'entertainment off' was lit on the dash when I started the car today...and I haven't been able to turn the radio on....tried everything ! any suggestions please. Quote Link to comment Share on other sites More sharing options...
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