Please check your SYNC version again. Should be 3.0. However, I agree with you it should be updated thru SYNC 3.4 when you took delivery. (Computer can’t handle Sync 4.0) Mine wasn’t either. I called Lincoln US and Canada for help. They want me to buy the update at the dealership. $100 US for Sync update, $500 US for five year subscription for map updates. Please check out eBay, they might have a USB solution for you. I’m going to pursue it… stay tuned. (I can’t recommend yet)