I have a 2012 MKX with 51k miles. Once the vehicle is stopped and put into Park an warning indicator displays on the panel stating the shifter is not in Park. Well it is but for some reason there is no way to convince the onboard computer of such. So I took it to the local Ford dealership for a service and asked them to check it out for me since it is essentially a Ford Edge with a nicer body.
Well I am told the fix requires a $485 shift assembly change! WHAT!!! I spend 40k on a vehicle an in two years just after the warranty runs out I have to shell out almost $500 for a shift assembly? So my question to the geeks at Lincoln is how many more expensive repairs am I going to incur in the next 50k miles? Should I have bought a Toyota?
I have been a loyal Ford brand guys for years and really disappointed this vehicle has this type of issue especially considering what I paid for it. If may have to look at trading into something else with a better service reputation.
Not a happy customer.
HAPPY CUSTOMER! Talked to Lincoln customer care they called the Mall of Georgia Ford service center and I was able to get a 'relief' from the original service charge. The customer care center was able to see I have been a loyal Ford customer for may years as she could see my previous Explorer(s), and Ford truck(s). I hope Ford will put out some sort of recall on this part because Edge owners have experienced this same problem with much less miles than we have on our MKX.
Edited by EviesPoppi, 27 August 2014 - 12:24 PM.