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sdonaghey

Transmission Clunking

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On 1/11/2019 at 4:58 PM, sdonaghey said:

Well we will see what the dealership's service papers say after the work is done.  Once I get the work done, I'll post on here what the description says of the work done.

I'm anxious to hear back on this, too!

 

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Well, I was just denied a buy back /lemon law claim and my 2019 Nautilus 2.7 V6 Turbo is scheduled for another appointment in the shop (third one in five months since purchase) to resolve an issue with the gear lag in shifting between 3rd and 4th gears (they had previously "fixed" this issue three months ago through a TSB).  Also, the lift gate does not open intermittently and the issue that it appears many of us have, but for which "there is not a fix yet, but the engineers are working on it."  For those of us with issues, just make sure that the issues get resolved before your warranty runs out and ensure that you know your state's lemon law requirements.  For me, 4 times in the shop for the same issue means I can make a claim.  I'm going to contact my attorney general's office to find out what happens when I'm told "we don't have a fix for that."

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For those with the intermittent hatch issue, does the problem occur when using the remote fob, manual dash/hatch command, or either? Opening, closing, or both?

Edited by Cosmos36

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I initially attempt to use the hatch button and then tried the dash button and then the key fob.  Always opening for me.  I have had two issues with the closing popping back up, but it is not as troublesome as I can gently "assist" with the closing and it works then.

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Apparently, there is a service notice on this issue regarding the 8F57 transmission.  

 

 

NHTSA ID Number: 10159459

Manufacturer Communication Number: TSB 19-2103

 

For me, it was selecting Drive after having been in Reverse - a loud thunk in the transmission as if you had just run over something.

 

It's been happening for about a week now, intermittently, probably 50% of the time.  On the basis of the information I found on the net, I will be taking the car in for service.  It has 3K miles on it.

 

Hope this information helps you-all.

 

 

 

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I should've added that this car is an absolute pleasure to drive and except for the transmission issue has been otherwise perfect.  

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Well, here is the latest update on my saga with the transmission shifting with a clunk/thud/bump when accelerating and decelerating at the low speed shift points around 10, 20, 30, and 40 mph.  First let me recap.  This is a 2017 MKX with the standard engine non turbo.  I have had it to two different dealerships now.  Four visits in total.  Each check with a computer shows not codes.  Everything that could be reset has been done twice.  Once each at two different dealerships.  Prior to the last visit to the selling dealership I took the car to the independent transmission ship that they use.  They checked it electronically and as expected, no codes.  Then they took it for a test drive with me.  The tech drove and was able to duplicate the problem.  They told me that had no idea what the problem was but would need approval from the dealership to spend the time to diagnose the issue.  That was not problem.  One phone call from me to the owner and I had an appointment.  I was feeling better.  They came and picked up the vehicle (great service) and took it to the transmission shop.  They had it for a week. Basically, they found nothing.  According to the completed work order they found no codes, checked the fluid condition, checked shift linkage, did a non-rotational noise diagnose, and then replaced two engine mounts and transmission mount.  I STILL HAVE THE PROBLEM!!!  From the little I know about these thing, and I stress little, I do not see what the engine mounts and transmission mount contribute to this problem.  Also, what is a  non-rotational noise diagnose?  I would think that they need to put it on a rack and run it through the gears and  check for the noise and I do not know if this was done.  I am not sure if they even opened the thing up or if that can be done.  I  truly like this car except for what I feel may be significant problem just waiting to happen after the warranty period.  I just not sure what else can be done.  I drove a 2019 for a week and candidly, I like mine better.  The auto stop feature and lane keep assist that must be deactivated each time the vehicle is started does not appeal to me.  Also, I am not a fan of the digital dash.  The 2019 had the basic engine and I like mine more.  Those are just personal issues.  Both dealerships have been great with me.  Pleasant, courteous, etc.  I guess I could file a complaint but not sure what that would do.  Any ideas would be appreciated. 

 

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An examination/replacement of transmission/engine mounts would be logical since the mounts secure engine/transmission components in their proper place & alignment. A broken or loose mount could cause clunking when shifting or accelerating/braking. A non-rotational noise diagnosis would be a search for clunking sources that are static, i.e. not rotating parts such as wheels, bearings, gears, etc. Static (non-rotational) sources of clunking might be suspension components, mounts, mufflers, etc.

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TSB 19-313 applied 11/05/19.  PCM was reprogrammed.  So far all is well.  No harsh shift issue with going from reverse to drive and also no hesitation going from third to fourth gears.  This TSB seems to have resolved both issues for now!

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So, in these posts and another post I see different numbers:  TSB 19-2313. 

TSB 19-313

So which is the correct number?

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Seems to be some confusion here re: transmission shifting TSB numbers.

TSB 19-2103 was recently superseded by TSB 19-2288.

Now it appears TSB 19-2313 is the latest TSB addressing the harsh shifts & 4th-5th gear shift flare.

Edited by Cosmos36

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Sorry. Correction on my TSB #. It was 2313. 

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Following this, as I am also experiencing the hard shifts from P to D in my 2019 Nautilus.  Scheduling a dealer service appt and will mention the TSB.  Thanks for the heads up on that.

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Update after the TSB-2313.  It seemed to work for a few weeks, but back to hard shift from R to D again.  It doesn't seem to happen as often, but still very harsh engagement (yes, like you have hit something and the entire vehicle will shudder) periodically.  I contacted the dealership and they want to see my vehicle again.   Not sure what they will do at this point... will keep you all posted!

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I last posted  here in November of last year.  Here is the latest.  I spoke to one of the owners of the dealership.  Conversation was pleasant and he wanted to discuss it with the local Lincoln rep.  Remember, I have a 2017 and have been complaining about this issue since the car had approximately 3000 miles on it.  It now has 36,000. They wanted to take another look at it with their service manager and senior tech.  The long and short of it is that after that review, they believe that there was not a transmission problem at all and rather the left front axle was bad.  Remember, it has taken almost three years, several dealership visits to two dealers, and a trip to a independent transmission shop to find out it is the axle and not the transmission.  So.... the axle was replace the next day and I have been driving the care for about a month.  The good news is that the clunk is now gone.  The bad news is that it still shifts with a jolt when changing gears at lower speeds.  According to the service manager, they can't change the way it shifts and that is just the way it is.  At a steady speed increase of decrease, it works perfectly.  At speed changes between 0 and 40 the jolt is there.  Although I have already spoken to a Lemon Law attorney, I  am not sure that I want to go through that process.  I am thinking that I will just have to put up with the problem and when the  time comes just get something else.  Certainly not a Ford/Lincoln product.  I wish I would have leased this thing rather than buying it.  If so,  I would just  give it back to them and move on.

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Back on November 10 when I responded to your post of the previous day, my mind was focused on 'non-rotational sources' of the reported clunk, e.g. engine mounts, etc. The thought of a half-shaft being at fault didn't occur to me. For future reference, I'll keep it in mind. Thanks for occasionally updating your experiences on this forum.

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