I received a 30,000 mile service email from my dealer. I called to see what was part of the service. Basic oil change, tire rotate and inspection of the car........... nothing more than what I call an oil change. I asked "if the car dash says 57% oil life why would the oil change be needed?". In the past I have asked this of the service reps in person at the dealer because the emails seemed to be on a fixed mileage schedule - change the oil based on something closer to every 5,000 miles verse what the car oil life % is saying. They told me to follow the car readout as that takes into account your driving habits, the elements etc. I specifically asked those reps that was I in danger of voiding any warranty if I didn't follow the email notifications and was told no, "we make sure you are up to date for all services." Today when I called the dealer the service rep said I should change the oil otherwise I could void the warranty.
this from the owners manual
If your information display resets prematurely or becomes inoperative, you should perform the oil change interval at six months or 5000
miles (8000 kilometers) from your last oil change. Never exceed one year or 10000 miles (16000 kilometers) between oil change intervals.
Your vehicle is equipped with an Intelligent Oil-Life Monitor that determines when you should change the engine oil based on how you use your vehicle. By using several important factors in its calculations, the monitor helps reduce the cost of owning your vehicle and reduces environmental waste at the same time. This means you do not have to remember to change the oil on a mileage-based schedule. Your vehicle lets you know when an oil change is due by displaying a message in the information display.
Another page in the owners manual lists that as a normal driver the oil change would be at between 7,500 and 10,000 miles. So the service rep today is using an arbitrary 5,000 miles totally ignoring what the owners manual is saying. Service intervals should be easy to follow; service reps should sing from the same hymn book. The automated emails should not just assume it time for an oil change, they should reference the in car %.
I'm about to write Lincoln to voice my growing frustration with the dealer services I have experienced.
Just incredible how none of this BS ever happened with my Mercedes. Still love the car, just hating the dealer service department, and yes I will be changing dealers as suggested on another thread.