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Overly Sensitive Brakes

brakes tsb

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14 replies to this topic

#1 OFFLINE   sdonaghey

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Posted 26 October 2017 - 11:38 AM

Has anyone experienced the overly sensitive braking?  I have had out 16 MKX now for about 1.5 months now.  The wife and I have been noticing a braking issue lately.  The brake peddle seems to be a little mushy when applying the brakes and the car often jerks harshly when it finally engages.  We find them really touchy at times and not like our previous 2013 Flex.  The braking on the Flex was perfect and the MKX feels worse and sometimes dangerous.  I brought the car in a week ago and reported it and their techs said everything checked out fine.  When I came to pick up the car I complained about how unsafe we felt in the car driving it because of the touchy brakes.  They said we can do a road test with the service manager when we come back (tomorrow) and see what he says.

 

I found a TSB SSM-45857.  It states: 2015-16 edge and lincoln mkx - overly sensitive brake application at lowspeed and/or in cold/wet conditions - built on or before 3/23/2016.  Our MKX was built in 03/2015 I think, so it falls into this date. 

 

Just wondering if anyone has had the same braking issues and if the dealership service fixed it and if so what did they do?

 

 







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#2 OFFLINE   akirby

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Posted 26 October 2017 - 12:37 PM

http://www.fordedgef...e/?hl=sensitive



#3 OFFLINE   sdonaghey

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Posted 26 October 2017 - 02:27 PM

Thanks.  Hopefully the dealership feels what we feel in regards to the crappy brakes.



#4 OFFLINE   akirby

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Posted 26 October 2017 - 03:10 PM

Reference the TSB and have them check the brakes again.   If necessary take it to another dealer.



#5 OFFLINE   Cosmos36

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Posted 26 October 2017 - 04:18 PM

I have experienced the braking issue since new (2 years ago)...wasn't aware of the TSB. ..not paying attention, I guess. Thanks for the heads up.



#6 OFFLINE   walkabout

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Posted 26 October 2017 - 08:45 PM

Count me in as well.  they are grabby as heck at low speed.



#7 OFFLINE   Cosmos36

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Posted 26 October 2017 - 09:37 PM

The issue is intermittent, but definitely is most common at low speeds, e.g. when exiting a parking lot, etc. That's a recipe for dealer not being able to replicate.



#8 OFFLINE   sdonaghey

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Posted 27 October 2017 - 10:29 PM

Got the car back today from the dealership.  It really helps having the TSB number with you when you report the problem.  They noted in and the service tech agreed that the car needs to have the brake booster replaced.  They have to order the parts in.



#9 OFFLINE   akirby

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Posted 28 October 2017 - 08:36 AM

Sometimes the techs and service reps get offended if you give them the TSB. In that case it’s better to simply describe the symptoms exactly as they’re listed in the TSB and maybe mention there could be a TSB on it.

They get some people who walk in and say “do this TSB” when sometimes it’s not necessary or it’s actually a different problem.

#10 OFFLINE   walkabout

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Posted 23 January 2018 - 08:38 PM

I had this done last week.  Stunned by how much better the car is.  From a driving perspective, the brakes were the one aspect of the vehicle that I had any complaints about (I still think the dynamics of the MKX are competitive with any vehicle in the class).


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#11 OFFLINE   Cosmos36

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Posted 23 January 2018 - 10:43 PM

Thanks for the thumbs up brake repair report, walkabout. With the monsoon at its peak in the Pacific Northwest, the braking scenario is at its worst...I need to get the issue corrected. It's one of only 3-4 complaints (all minor) I have about my MKX.



#12 OFFLINE   sdonaghey

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Posted 24 January 2018 - 06:21 AM

I had the TSB work done, but the brakes still don't feel 100%.  They feel a little better, but still a little more sensitive than what I would like.



#13 OFFLINE   walkabout

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Posted 24 January 2018 - 10:06 AM

I suspect that what you are reacting to may be a Ford issue, in general. I had a loaner MKZ while my MKX was having the repair (for a full week, btw, which I find totally outrageous). The brakes in the mkx feel a lot like the mkz to me. A bit too grabby but I can regulate it. Before the TSB work the stops were head snapping.

#14 OFFLINE   sdonaghey

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Posted 24 January 2018 - 11:37 AM

Well today I just picked up a loaner 2016 MKX and the brakes feel a lot better than mine.  I'll have it for the day, so I try some slow stops and see if it reacts like mine does.



#15 OFFLINE   walkabout

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Posted 24 January 2018 - 03:53 PM

I'm grateful to you for starting this thread and posting the TSB.  I'd still be living with that really annoying problem if not for your help.








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