I had to take my car in to get a piece of trim reseated. While I was there I again complained about road noise. I had made sound recordings of the noise and played the worst case recording for the service manager. I will attach the sound recording. I also questioned whether the Active Noise Control (ANC) was actually working in the front of the car because it was just super quiet in the back seat.
He checked his records and found my car was getting a recall for the throttle valve. He gave me an MKC to drive while mine was being serviced.
The MKC was a delight to drive. The engine is a little rocket. I had to keep telling myself to stop hot-rodding around before I get a ticket.
The MKC was also the noisiest car I have ever driven. Even worse than mine and a rough ride to boot. It makes my MKX sound good.
They kept my car for three weeks. The throttle valve was not replaced. It was just reprogrammed. The trim was replaced because it would not stay in place. They got a response from a Hotline Assistance Request on the ANC. I will paraphrase the answer. Why three weeks?
The Description and Operation section of the WSM415-00C says the ANC is an audio system feature that eliminates a certain range of low frequency engine noise within the passenger compartment typically induced under wide open throttle or heavy part-throttle conditions. Driving in “D” the ANC will reduce engine sounds in the passenger compartment and in “S” the sounds of the engine should be more pronounced.
According to that the ANC is only used to attenuate engine noise and will not have any effect on road noise.
The service manager and I had a nice long talk. In effect getting anything done by Lincoln is like fighting City Hall. I thanked him for a good try.
Edited by jrdad, 13 November 2016 - 05:00 PM.